Return and Exchange Policy

We thank you for your trust in our store, which specializes in selling gourmet chocolates, ghraybeh, and fresh grape leaves. We always strive to provide a unique shopping experience, and below we outline our return and exchange policy to ensure transparency and customer satisfaction.

First: All sales are final.

Due to the delicate nature of our fresh food products, all orders are final once purchase is completed.
We do not accept returns, exchanges or refunds after order confirmation.
Therefore, please review the order details carefully before confirming it.

Second: Damaged or defective products

If you receive a damaged or defective product, please follow these steps:

Contact customer service within 24 hours of receiving the order.

Provide us with clear photos of the damaged or defective product.

We will review the case and take appropriate action at the discretion of our dedicated team.

Third: Contact us

For inquiries or more information about our return and exchange policy, you can contact us via:

📞 Unified number: 90077613

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Policy Updates

We reserve the right to modify or update our return and exchange policy at any time based on quality requirements and business needs. We recommend that you review this page periodically for any changes.